Shipping & Returns

 

 Please take note of our Christmas shipping deadlines:

  • United Kingdom: Place your order by Wednesday 20th December, at the very latest, to ensure delivery by Christmas Day.

  • United States: For Christmas delivery, orders must be placed no later than Thursday, 14th December.

  • Australia: To receive your items by Christmas, order by Monday, 11th December.

We strive to process and ship your orders as quickly as possible and we will be dispatching orders up until Thursday 21st December. However, due to the high volume of shipments during the Christmas period, and to ensure you get your order in time for Christmas, we recommend placing your orders before these deadlines. 

 

Where are we shipping to currently?

We are currently shipping to the UK, Channel Islands, Switzerland, US & Australia. For other destinations please check out our stockists page.

UK deliveries

We aim to dispatch your order within 24 hours (not including weekends), however please bear with us if we take an extra day. Once your order is dispatched you will receive a dispatch email from us and our fulfilment partner- Think Worldwide. Think Worldwide provide tracking updates for you via email or you can use the tracking number provided in your confirmation email. Please check your spam folder if you do not receive them.

Deliveries in mainland UK are mainly through Parcelforce or Royal Mail and take 1-3 working days (not including weekends). Free delivery is available for orders over £60 in the UK.

Channel Islands / Switzerland

Deliveries to the Channel Islands or Switzerland are usually via DHL, however we may use an alternative courier if some circumstances. VAT is not payable on orders to the Channel Islands or Switzerland.

Deliveries within the EU

We don't ship to the EU currently. However, you can purchase the PlayTRAY via Amazon UK instead or one of our European stockists. Follow the link here to access the listing. 

Deliveries within the U.S.

Orders within mainland US are dispatched with UPS, USPS or Amazon Delivery Service and take between 3-7 working days.

We aim to dispatch your order within 48 hours (not including weekends), however please bear with us if we take an extra day. Once your order is dispatched you will receive a dispatch email with your tracking number.

Deliveries within Australia

Orders are dispatched via Amazon Delivery Service and may utilise local couriers. This takes between 5-10 working days.

We aim to dispatch your order within 48 hours (not including weekends), however please bear with us if we take an extra day. Once your order is dispatched you will receive a dispatch email with your tracking number.

Deliveries elsewhere in the world

Please check out our stockists page to find out where else you can buy our products. We are continuously working to make them available in more parts of the world. If you are interested in stocking our products or getting a quote to ship them from our UK warehouse please contact sales@inspiremyplay,com.

 

Returns 

Extended Christmas returns period. We’ve extended our usual limit for returns. Any purchases made online between 9th November and 21st December 2023 can be returned up until the 14th January 2024. For purchases made after the 21st December, our normal refund policy will apply.

Once you receive your purchase you will have a 30-day returns period, which means you have 30 days after receiving your item to request a return.  You are welcome to return the product for a full refund, excluding shipping costs*, subject to the following conditions:

  • All returns must be unused and in their original condition (including all original packaging).
  • You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related cost.
  • The original shipping costs* to you are not refunded.

Inspire My Play Ltd reserves the right to reject returns outside the 30 day return
period, or items which are returned that are not in their original condition and/or 
packaging.

If your parcel is returned to us due to a rejected delivery or failure to claim the parcel, then you will be responsible for paying the return charge. This will be deducted from your refund, along with the initial shipping charge.

*Please note shipping costs are subsidised for deliveries  but if a parcel is returned the full price of the shipping cost will be deducted from your refund.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can sort it out for you. To start a return, you can contact us at [email protected] and we will give you the return address.

Refunds

Once we have received and inspected your return, if approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.